Emergency Numbers
999 is the main emergency number.
This is the emergency number for police, ambulance, fire brigade, coastguard, mountain rescue, cave rescue etc. Note the important word ‘EMERGENCY’
This number should be used only when urgent attendance by the emergency services is needed – someone is seriously ill or injured, or a crime is in progress.
101 – The non-emergency number for the Police. Use 101 when you want to contact the police, but it’s not an emergency and an immediate response is not necessary. For example, to report a crime.
111 – NHS can help if you have an urgent medical issue and are not sure what to do.
A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time.
Call 999 or go to A & E now if:
- someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose
- you do not feel you can keep yourself or someone else safe
Other ways to get help with your mental health
Free listening services
These services offer confidential support from trained volunteers. You can talk about anything that’s troubling you, no matter how difficult:
- Call 116 123 to talk to Samaritans, or email: jo@samaritans.org for a reply within 24 hours
- Text “SHOUT” to 85258 to contact the Shout Crisis Text Line, or text “YM” if you’re under 19
If you’re under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.
These services will only share your information if they are very worried about you or think you are in immediate danger.
0800 111 999 – What should I do if I smell gas or suspect a leak? If you smell gas, call the National Gas Emergency Service immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787.
If you’re a British Sign Language (BSL) user, you can use SignLive to contact the National Gas Emergency Service free of charge.
Useful contacts and advice
There are far too many local charities and helplines to list local service providers, the ones we have listed are national agencies who can signpost you to local help.
It is a good idea to have details of your local authority, they will have a website where you can access details on all of your local services and report things like house repairs.
https://www.moneysavingexpert.com/ – The site is brimming with clever gadgets to help you bag deals, analyse finances and earn cash – from the Income Tax Calculator to the MSE Budget Planner.
https://www.citizensadvice.org.uk/ – Online free advice from Citizens Advice to help you find a way forward, whatever the problem. Contact us to chat with an online advisor, Adviceline is usually available 9am to 5pm, Monday to Friday
Housing, Eviction – Homelessness – Repairs – Ending your tenancy
Debt and money, Getting financial advice – Debt relief orders – Using a food bank
Benefits, Sick or disabled – Claiming Universal Credit – Housing Benefit
https://www.shelter.org.uk/ – Housing and homelessness Charity. 0300 330 1234 Monday to Friday, 9am – 5pm, excluding bank holidays (calls cost less than local rate).
www.gov.uk – Government website that provides services and information on benefits, includes eligibility, appeals, tax credits and Universal Credit, births, deaths, marriages, immigration, care and anything the government oversees.
https://nationaldebtline.org/ – Freephone 0808 808 4000
Expert debt advisers who could assist in improving your situation and will help you to take control of your debts. You can call, webchat or use My Money Steps to get free advice.
https://www.nationaldahelpline.org.uk/ – National domestic abuse helpline Call for free and in confidence, 24 hours a day: 0808 2000 247.
Independence
Peace of mind
New skills
Improved knowledge
About Rush
Rush is a charitable organisation based in Rotherham, South Yorkshire, that provides a range of accommodation and support services including advice, independent living skills and training to young people aged 16-25.
We also offer person centered Education, Employment and Training support for people aged 16+ in the Rotherham area.